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CASE STUDY
VIEWS
Agile Makes Salesforce Sprint
VA Integrated Enterprise Workflow Solution (VIEWS) Salesforce Development1500+ managers handle correspondence and complaints from millions of VA customers.How could VA create a single pathway for all communications to enhance customer experience?
CASE STUDY
BISL
Data Integration Enhances Enterprise Intelligence
Business Intelligence Services Line (BISL) Support ServicesConsolidating four regional data centers into a single-location one-stop shop.How can unified access to clinical, administrative, and financial data VA-wide be quick, easy, and accurate?
CASE STUDY
CABS
COTS in the Cloud Leads to Enterprise SOPs
Veterans Affairs Centralized Adjudication Background Investigations SystemOne system.
2 million profiles.
240,000 background investigations.How can the VA ensure rapid and thorough background checks to protect the safety and privacy of veterans, employees, and volunteers?
CASE STUDY
BTS3
The Cloud Makes Travel Reimbursement Cashless
Beneficiary Travel Self-Service System (BTS3) Software DevelopmentOver $450M in travel reimbursement.
13+ million claims.
1.5 million beneficiaries.Things like mileage reimbursement should be simple. How could the VA streamline processing, secure management, and deliver a successful customer experience across 26 systems?
CASE STUDY
HPS
Streamlined Operations Impart Stability
Health Product Support (HPS) Tier 3 Support Services: Clinical 150,000 VA clinicians.
65 clinical applications.
1 million veterans.How could the VA standardize processes, procedures, and oversight for a network of this scale?
CASE STUDY
SHRPE
Digital Solutions Provide Better Mental Health Services
Suicide High Risk Patient Enhancements (SHRPE)Mental healthcare is neither a simple matter nor an easy healthcare concern to improve.How can patient-centered care improve health outcomes for high risk patients?
CASE STUDY
VIRP
Integrated Registries Platform Provides Better Outcomes
Veteran Integrated Registries Platform (VIRP) DevelopmentConnecting individual health registry communities requires focusing on many variables.How can registry integration improve patient care?
CASE STUDY
Kiosks
VPS Kiosks Provide Better Service for Veteran Patients
Veterans Point of Service (VPS) Performance Management and Control (PM&C) Services, Thermal Paper Support, and National Security Operations Center (NSOC) Remediation Hardware for KiosksMaintaining VPS kiosks often requires on-site visits to determine underperformance issues.How can Liberty help streamline functionality?
CASE STUDY
SQUARES
SQUARES Quickly Expands the Reach of the SSVF Program
Status Query and Response Exchange System (SQUARES) DevelopmentHousing resources need access to Veteran information to determine a person’s Veteran status and eligibility.How can Liberty help make that information more accessible?
CASE STUDY
VIEWS
Agile Makes Salesforce Sprint
VA Integrated Enterprise Workflow Solution (VIEWS) Salesforce Development1500+ managers handle correspondence and complaints from millions of VA customers.How could VA create a single pathway for all communications to enhance customer experience?
CASE STUDY
BISL
Data Integration Enhances Enterprise Intelligence
Business Intelligence Services Line (BISL) Support ServicesConsolidating four regional data centers into a single-location one-stop shop.How can unified access to clinical, administrative, and financial data VA-wide be quick, easy, and accurate?
CASE STUDY
CABS
COTS in the Cloud Leads to Enterprise SOPs
Veterans Affairs Centralized Adjudication Background Investigations SystemOne system.
2 million profiles.
240,000 background investigations.How can the VA ensure rapid and thorough background checks to protect the safety and privacy of veterans, employees, and volunteers?
CASE STUDY
BTS3
The Cloud Makes Travel Reimbursement Cashless
Beneficiary Travel Self-Service System (BTS3) Software DevelopmentOver $450M in travel reimbursement.
13+ million claims.
1.5 million beneficiaries.Things like mileage reimbursement should be simple. How could the VA streamline processing, secure management, and deliver a successful customer experience across 26 systems?
CASE STUDY
HPS
Streamlined Operations Impart Stability
Health Product Support (HPS) Tier 3 Support Services: Clinical 150,000 VA clinicians.
65 clinical applications.
1 million veterans.How could the VA standardize processes, procedures, and oversight for a network of this scale?
CASE STUDY
SHRPE
Digital Solutions Provide Better Mental Health Services
Suicide High Risk Patient Enhancements (SHRPE)Mental healthcare is neither a simple matter nor an easy healthcare concern to improve.How can patient-centered care improve health outcomes for high risk patients?
CASE STUDY
VIRP
Integrated Registries Platform Provides Better Outcomes
Veteran Integrated Registries Platform (VIRP) DevelopmentConnecting individual health registry communities requires focusing on many variables.How can registry integration improve patient care?
CASE STUDY
Kiosks
VPS Kiosks Provide Better Service for Veteran Patients
Veterans Point of Service (VPS) Performance Management and Control (PM&C) Services, Thermal Paper Support, and National Security Operations Center (NSOC) Remediation Hardware for KiosksMaintaining VPS kiosks often requires on-site visits to determine underperformance issues.How can Liberty help streamline functionality?
CASE STUDY
SQUARES
SQUARES Quickly Expands the Reach of the SSVF Program
Status Query and Response Exchange System (SQUARES) DevelopmentHousing resources need access to Veteran information to determine a person’s Veteran status and eligibility.How can Liberty help make that information more accessible?